Welcome to Southern States Collision Center


The Southern States Collision Center Body Shop is here to serve all of your collision and repair needs. Our highly trained technicians and state-of-the-art facility stand ready to assist you through the entire repair process and get the job done right. The Southern States Collision Center Body Shop services all major Insurance Providers and can perform body repairs on ANY make or model vehicle.


What You Need to Know

Before you repair your vehicle you should get a full and comprehensive quote from an reputable Collision Center like Southern States.

We Offer:

Estimates

A complete and thorough examination of your vehicle and it's damage. After all, if you're going to repair what you can see, you need see what's underneath to avoid future problems.

Quality & Workmanship

Skilled craftsmen and the right tools with the right training and ASE certifications are the keys to top-quality repairs.

Computerized Color-Matching

Color-matching the paint on your vehicle is both an art and an exacting science.

Specialty Services

Whether you want to return your vehicle to its original, fresh from the factory condition or add those personal touches and accessories to make it stand out, our skilled technicians will help.

Our Guarantee

We want you to be completely satisfied. So we stand behind our work with a complete repair warranty.


FAQs

A: Yes, we're open from 8:00 am - noon on Saturdays.
A: Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
A: No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
A: Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
A: Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
A: Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
A: Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
A: If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
A: You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
A: Yes. We guarantee all repairs with a Lifetime Warranty.
A: The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
A: The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.
A: Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
A: The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.
A: 

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO

  • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
  • Always use clean fresh water.
  • Wash your vehicle in the shade

DON'T

  • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON'T

  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

    • After painting and applying clear coat, your vehicle is baked to give the paint durability and a high gloss that will last for the life of your vehicle. Your vehicle's paint is then inspected and buffed to meet our quality standard.

Schedule Repairs

The Southern States Collision Center Body Shop is here to serve all of your collision and repair needs. Our highly trained technicians and state-of-the-art facility stand ready to assist you through the entire repair process and get the job done right. The Southern States Collision Center Body Shop services all major Insurance Providers and can perform body repairs on ANY make or model vehicle.

For more information, simply fill out the form below. A Body Shop representative will contact you promplty to assist in whatever way possible.

©  2018  2511 Wake Forest Road, Raleigh, NC 27609   
Sales: (919) 839-7481  
Service: (919) 839-7347